By confirming a booking, the customer acknowledges the agreed scope, price and service conditions below.
Published prices are starting rates based on floor area and standard property conditions. Final pricing depends on the property’s condition, furnishings, accessibility, required tasks and estimated cleaning time. Inaccurate or incomplete information may result in a revised quotation before work begins.
Only tasks confirmed in the booking are included, following the cleaning checklist for the service. Appliance cleaning covers only the microwave, oven and fridge, as stated in our checklists. Work beyond the checklist — internal cabinets, upholstery, curtains, machine floor cleaning and other specialised tasks — requires prior arrangement and may incur additional charges. We do not provide laundry, ironing or dish-washing services.
Customers should remove excessive clutter, secure valuables and fragile items, provide safe access to the property and identify priority areas before service begins. Pets should be safely secured throughout the appointment.
Our team may decline tasks involving unsafe conditions, hazardous substances, pests, mould, unstable fixtures, excessive heights or areas requiring specialist equipment. Heavy furniture and bulky items will not be moved unless agreed in advance.
Complete removal of stains, discolouration, odours, grease, limescale, mould or long-term buildup is not guaranteed. Kin & Klean is not responsible for pre-existing damage, deterioration, loose fittings, colour loss or defects revealed during cleaning.
Customers are responsible for safeguarding cash, jewellery, documents, electronics and other valuables. Please inform our team of delicate surfaces, specialist materials or items requiring special care before cleaning begins.
Additional tasks requested during the appointment are subject to team availability and may require extra time or charges. Any adjustment will be communicated for approval before the additional work is carried out.
Customers are encouraged to inspect the completed areas at the end of the service. Any concern should be reported promptly with clear photographs so that it can be reviewed fairly.
To reschedule or cancel, please let us know as early as possible so we can offer the slot to another customer. Our specific cancellation window will be confirmed with you at the time of booking.
Questions about any of the above? Message us on WhatsApp before you book.
